I sent crypto incorrectly
Wrong address or wrong network?
Start by identifying the network used and who controls the destination.
Crypto troubleshooting
Fixing Crypto Mistakes
Start with what you can prove on-chain. Choose the situation closest to yours, collect the transaction details, and avoid anyone asking for a recovery phrase or upfront crypto payment.
Choose your situation
Do not retry, bridge, or send more funds until you know which problem you have.
My crypto is missing
Explorer shows funds, wallet does not?
Separate an on-chain problem from a wallet display problem before moving anything.
My transaction failed
Failed but still charged gas?
Read the explorer status and fix the actual error before paying to retry.
My exchange deposit is missing
Forgot the memo or destination tag?
Gather the transaction evidence and contact only the receiving exchange.
All troubleshooting guides
Six focused guides, connected by the decisions that determine whether funds are visible, recoverable, or final.
Usually a display issue
How to Fix a Wallet Showing the Wrong Balance
Wallet balance looks wrong? Verify the real on-chain balance, check the network and account, add missing tokens, and resync safely.
Depends on destination
How to Check If Crypto Sent to the Wrong Address Is Recoverable
Learn how to assess crypto sent to a wrong address, which cases may be recoverable, and when a confirmed transfer is final.
Sometimes recoverable
How to Recover Crypto Sent to the Wrong Network
Sent crypto on the wrong network? Identify who controls the destination, check whether recovery is possible, and avoid recovery scams.
Usually a display issue
How to Find a Token That Doesn't Show Up in Your Wallet
Token missing from your wallet? Confirm it on-chain, check the network and account, then add the verified token contract safely.
Fee is final
Failed Transaction but Still Charged Gas? Here Is What to Do
Learn why failed crypto transactions still use gas, how to diagnose the error on a block explorer, and what to fix before retrying.
Sometimes recoverable
Sent Crypto to an Exchange Without a Memo or Tag? Here Is What to Do
Forgot a memo or destination tag on an exchange deposit? Confirm the transfer, gather evidence, and use the official recovery process.